Version 2026-10-14. Effective October 14, 2026. The version in effect on the date of your purchase is the version that applies to your order.
We want you to love your TINT phone. If it is not the right fit, here is exactly how returns and refunds work, with no surprises.
You can cancel any time before your order ships. Email, call, text or WhatsApp us with your order number and we will cancel it and refund you.
A cancellation before shipping is refunded in full, less the card processing fee (about 3% of the order). The card company keeps that fee when a payment is refunded and does not return it to us, so it is the one part we cannot give back.
Once the order has shipped it can no longer be cancelled. It becomes a return, under the sections below.
You have 14 days from delivery to file a return request. Delivery date is the date shown by the carrier tracking.
A return is filed only by completing the Return Request form on our website. That form is the only thing that puts your request on record and stops the clock.
Messaging us is not filing a return. A text, a WhatsApp message, an email, a phone call or a chat does not start a return, however clearly it is worded and whoever you send it to. Messages are not always seen the same day, and we are closed on Shabbos and Yomim Tovim. The only way a return exists is the form.
The form works on any phone, tablet or computer with a web browser. If your TINT phone cannot open it, use any other device, or ask someone to open it for you. A return filed by somebody else on your behalf is fine.
The only exception is if we complete the form for you and tell you we have done so. Until you have that confirmation, no return has been filed.
If no return request has been filed within 14 days of delivery, the phone is no longer returnable.
Three costs come off your refund. We check the exact amounts on your own order before we refund you.
1. The shipping you paid. Usually around $6 to $7, and we match the exact amount charged on your order.
2. The prepaid return label. Usually around the same. You pay nothing to post the phone back: we buy the label, and what it costs comes off the refund. If your return needs more than one parcel, each label comes off.
3. The card processing fee. About 3% of what you were charged. The card company keeps this whether you return everything or only part of your order, and never gives it back to us.
Everything else comes back, including your sales tax.
When your return is approved we confirm your exact figures with you, before any money moves.
You are welcome to use the phone during the return window; that is what it is for. The following, though, may have further charges deducted, or may mean the phone is not refundable at all:
If something is genuinely wrong with the phone, that is what your 90-day warranty is for, and none of the above applies.
Once your return is approved we email you a prepaid return label. There is nothing to pay when you post it; its cost comes off your refund, as set out above.
The phone must be postmarked within 7 days of us sending the label. The postmark date is what counts, not the day you packed it.
After that the return is cancelled and the label is void. You would need to file again, which is only possible if you are somehow still inside the 14-day window from delivery, which by then has usually passed.
If a phone is posted after the 7 days and arrives anyway, it is not refunded. We will return it to you at your cost, or hold it for you to collect. Sending a phone back late does not create a refund.
Please pack it properly. Damage caused by inadequate packing is deducted from the refund.
For returns from outside the United States, return shipping is at your own cost.
Every return is inspected when it arrives. We confirm your exact refund amount with you before we process it, so there are no surprises.
Refunds go to the original payment method only, within up to 10 business days of us receiving the phone.
Any promotional discount or referral reward on the order is reversed. As with a cancellation, the card processing fee of about 3% is kept by the card company and is not part of the refund.
App add-ons and store credit are not refundable.
TINT phones are unlocked and work on most US carriers. Service depends on your carrier and your specific plan, and we cannot guarantee that any particular carrier, plan or feature will work on your line.
If the phone does not work with your service, that is a normal return under this policy and the deductions above apply.
Software issues, app behaviour and filter gaps are handled through free updates. We fix them as they are reported.
Reporting one does not extend the 14-day return window, waive the deductions above, or entitle a full refund outside the window.
If the phone arrives defective, or something covered by your 90-day warranty stops working, contact us and we will repair or replace it at no charge. Nothing is deducted for a warranty repair.
Filing a dispute with your card company is not a substitute for the return process, and it does not return the phone to us. If a dispute is filed we will respond with this policy, the delivery record and our correspondence.
Nothing in this policy waives our right to recover a phone that was delivered and not returned.
We may decline a return, or decline to sell, where there is a pattern of abuse.
By placing an order with TINT you agree to this Refund, Return & Cancellation Policy and to our Terms. This is shown to you at checkout, directly above the payment button, before you pay, and the full policy is included in your order confirmation email.
The version of this policy in effect on the date of your purchase is the version that applies to your order. This is version 2026-10-14, effective October 14, 2026.
TINT, Kosher Phones
Email: tintkosherphone@gmail.com
Phone / Text / WhatsApp: +1 (329) 224-9762
Website: tintkosherphone.com
